FAQs

Every product on our site is made for a specific BYD model and year — check the fitment details on the product page and match them against your vehicle. If your model or year isn't listed, it hasn't been fit-checked for your car. Not sure? Call or text us on 0404 220 555 before you order and we'll confirm it for you.

Most of our range is premium aftermarket gear designed specifically for BYD vehicles — made to fit like factory equipment, without the dealer price tag. Where a product is genuine BYD (like our OEM dash cam), we say so clearly in the listing. FitMyBYD is independently owned and not affiliated with BYD Auto.

Simply fitting accessories like mats, covers, organisers or visors doesn't void your new-car warranty. Under Australian Consumer Law, a manufacturer can only decline a warranty claim if an accessory actually caused the fault.

Almost all of our accessories are designed for no-drill, DIY installation — mats and liners simply drop in, and most other products use factory mounting points or automotive-grade adhesive. Any exceptions are noted on the product page.

Pull them out, hose them off, let them dry, drop them back in. No special products needed — that's the point of TPE. Just avoid harsh solvents or silicone dressings, which can make the surface slippery.

Nothing. Shipping is free Australia-wide on every order, with no minimum spend.

Everything is stocked at our Sydney warehouse, so most orders are dispatched within [1 business day] and arrive within [2–7 business days] depending on where you are in Australia. You'll receive tracking as soon as your order ships.

Once your order is dispatched, you'll get an email with a tracking link. If it hasn't arrived within the estimated window, email support@fitmybyd.com.au with your order number and we'll chase it up for you.

Not at this stage — we ship within Australia only, from our warehouse in Yagoona, Sydney. [Remove or reword this answer if you do offer international shipping.]

It won't happen often, but if it does, our fitment guarantee has you covered — we'll replace it or refund you. Just email support@fitmybyd.com.au with your order number and a photo.

Yes — unused items in original packaging can be returned within [30 days] of delivery. See our Shipping & Returns page for the full details, or get in touch and we'll walk you through it.

If your order hasn't been dispatched yet, yes — call or text 0404 220 555 or email support@fitmybyd.com.au as soon as possible and we'll update or cancel it. Once it's shipped, it falls under our standard returns process instead.

All major credit and debit cards, plus the express options shown at checkout [e.g. PayPal, Apple Pay, Google Pay, Afterpay — list what you actually have enabled]. Every payment is processed through Shopify's secure checkout.